Your mission

In this role, you support the daily operational management and capacity optimization of our parcel locker network. You take a leading role within the control room to guide decisions, identify bottlenecks, and collaborate with various teams. Additionally, you perform in-depth analyses on the usage of lockers and post points, focusing on how they contribute to profitability. You ensure clear, data-driven insights that improve capacity usage and operational performance in the long term.

Tasks and Responsibilities

For this position, you will end up in one of two sub-teams. You will be more involved in reporting, focusing on KPIs and more financial analyses. You don't have to be a technical data expert, but you have to know your way around Excel, Power BI and other reporting tool while also having great business understanding. The goal is to form the connection between the data and the business. 

Data analysis and profitability insights

• Conduct analyses to provide insight into the impact of asset usage (lockers and post points) on profitability and costs.
• Prepare reports summarizing financial and operational performance, presenting key KPIs for strategic decision-making.

Capacity forecasting and optimization

• Collaborate with the team to make data-driven forecasts about capacity needs based on historical data, seasonal trends, and expected peak moments.
• Develop strategies for optimal use of lockers and post points, focusing on balancing customer satisfaction and cost control.

Stakeholder management and multidisciplinary collaboration

• Serve as a bridge between the Capacity Management Team, operations, and commercial teams, aiming for alignment and improvement in capacity usage.
• Support multidisciplinary projects, providing clear insights into capacity challenges and their impact on the company's profitability.

Process improvement

• Identify operational improvements based on daily steering data and develop proposals that contribute to efficient capacity management.
• Propose innovative methods for capacity and cost optimization, both short-term and long-term.

Presentation and visualization of results

• Develop visually impactful presentations and reports that present meaningful insights on capacity usage and profitability to stakeholders.
• Communicate analyses clearly, making complex operational and financial data understandable for various teams.

• Master's degree in Business Administration, Business Engineering, Logistics, Data Science, or a related field.
• Experience in a role as a Business Analyst (minimal experience 2-3 years) or as a consultant in a related branch.
• Strong Excel skills for data manipulation and visualization; experience with PowerPoint for preparing management presentations.
• Excellent analytical skills with the ability to understand and communicate the impact of capacity decisions on profitability.
• Experience working with operational teams and ability to function effectively within a multidisciplinary team.
• Good communication skills, both written and verbal, for clearly conveying insights and analyses to various stakeholders.
• Basic knowledge of BI tools such as Power BI or Tableau is an advantage.
• Affinity with capacity and demand forecasting techniques.
• Experience with operational management in a control room setting is a plus.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners