About Staci Belgium

 STACI Belgium is part of the STACI Group, a major global logistics player specialising in the distribution of physical marketing materials for large clients and multinationals. We serve big names in the automotive, petroleum, food and media sectors. Our services are flex-made and extensive. In addition to distribution, we also support our clients with point-of-sale set-up for specific marketing campaigns and travel to set up and dismantle events.

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Staci Belgium offers 120 permanent employees an exciting job. We operate at two sites, Beveren & Boom. For the site in Beveren, we are looking for a great colleague to strengthen our team as aCustomer Service Employee for events & retail (m/f/x).

Your role

After an induction period to familiarise yourself with your job’s processes, you will support your colleagues with the daily administrative and operational follow-up and assistance for the clients assigned to you.

• Client contact: You are the first point of contact for our clients’ network and answer their daily queries (e.g. regarding deliveries, orders, webshop login, etc.). This is both by phone and email, in Dutch and French.
• Operational follow-up: You monitor transports and liaise with warehouse staff and colleagues about receipts, returns and distributions.
• Administrative follow-up: You oversee order processing and stock management via the ERP system. You keep the client database up to date and log complaints via a CRM system. In addition, you ensure the client environment of the online web platform is properly linked and up to date.
• Reporting: You prepare various reports, giving colleagues and clients a better overview of developments. Specifically, you produce monthly exports from various systems and carry out some processing in Excel.

• Customer-friendly: You answer the phone with a smile and are able to assist customers in a friendly and efficient manner.
• Communication: You easily interact with customers and suppliers in Dutch and French, both by phone and by email.
• Administrative skills: You are a planner, pay attention to detail, and are a true problem-solver. You can handle multiple tasks simultaneously without losing track of things. You are open to learning new software systems.
• Team spirit: You enjoy working in a team and are able to discuss matters openly when needed.
• Office knowledge: You work easily with Excel (pivot tables, hlookup & vlookup, and some basic functions (average, sum, count, etc.) are familiar to you).
• Experience & background: You have obtained a Professional Bachelor’s degree (PBA) or can demonstrate valuable experience in a similar position. You already have some experience in a logistics sector role.