Customer Support & Operations Specialist - Landmark Global

About the role

As a Customer Support & Operations Specialist, you act as the link between customers, internal teams, and operational processes. You answer questions, analyze cases, identify root causes, and ensure that issues are solved sustainably. Your language skills and logical mindset enable you to follow up cases end-to-end and deliver high-quality service.

What will you do?

• Handle customer enquiries via email and phone in Dutch, French, and English.
• Analyze problems thoroughly and ensure structural solutions.
• Guide customers in the use of our tools and services.

Operational follow-up & optimisation

• Read and interpret Excel reports (volumes, trends, deviations).
• Understand and analyze tracking information (shipments, events).
• Identify process improvements and optimisation opportunities.

Independent and team-oriented

• Collaborate closely within a smaller, supportive team.
• Manage cases independently and take initiative without waiting for instructions.
• Communicate clearly about case status and progress.

Documentation & administration

• Register cases accurately in internal systems.
• Prepare structured notes and reports for colleagues.
• Adhere to internal guidelines, SLAs and quality standards. 

Who are you?

• Fluent in Dutch and French, good command of English.
• Strong logical thinking, eye for detail, structured working style.
• Customer-oriented mindset with a focus on solutions.
• Proactive attitude: able to identify work and act independently.
• Strong team player with the ability to work autonomously.
• Experience with tracking/logistics is a plus, not required. 

What do we offer?