• The CoE E2E Product & Process Enablement is organized by product group, ensuring focus, commitment, and specialization. This is complemented by an E2E process and quality cell and a Training & Enablement team. In addition, the CoE is responsible for the overarching management of the transformation portfolio and oversees a pool of project staff.
• The CoE acts as the access point to MPO, in other words as SPOC (Single Point of Contact) for the product tribes, commercial organization, APM, Retail, subsidiary stakeholders, etc. – both from the product dimension and the E2E process perspective. The CoE continuously promotes E2E thinking about products and processes – from customer to end user – in both directions – starting from (new) requirements and expectations through to delivery execution. It acts as the guardian of customer experience/satisfaction and of user and employee satisfaction (efficiency and quality).
• The CoE operates in a matrix structure with the national functional domain pillars, with the main points of contact being the Domain Capability Owners (co-creation) – who report via a dotted line to the CoE – and fosters collaboration within and across domains, supported by shared objectives and KPIs. The CoE is the driving force behind E2E optimization and prevents silos and domain-specific sub-optimization within bpost MPO. The CoE also works closely with Performance & Profitability along the E2E product dimensions for continuous improvement, lean management, and operational excellence.
• As an Ops Excellence Process Engineer, you are part of the E2E Process & Quality sub-team within the CoE, with a specific focus on process improvement related to E2E Process & Quality across all product groups and the entire E2E operations.
• Your tasks
• Conduct in-depth analyses of end-to-end processes within MPO, considering cost-benefit and market trends.
• Assess the impact and risks of process improvements in line with market and business evolution.
• Lead the implementation of improvement plans and coordinate the introduction of supporting processes and tools.
• Measure and monitor process quality to propose targeted optimizations.
• Identify and analyze risks that may affect process efficiency and reliability.
• Act as an expert in strategic projects and ensure alignment with the broader organizational context.

• At least 10 years of relevant experience and operational expertise in logistics.
• An analytical, process-oriented, and critical mindset.
• Extensive experience in change management, project management, and process analysis & mapping.
• Excellent stakeholder management and communication skills.
• Bilingual in Dutch and French, with a strong command of English.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners