At Active Ants, we are e‑commerce logistics experts, helping webshops accelerate their online business effortlessly. By combining the power of people and technology, we build smart fulfilment solutions that are scalable and deliver an exceptional experience for both clients and consumers. Our core values — dedication to care, excellence in detail, inventing tomorrow, and achieving more together — are the foundation of everything we do.

As a Junior Account Manager, you will learn the role hands-on. You support experienced Account Managers, build client relationships, and gradually grow towards independent account management. You will work closely with both clients and operations, gaining a real understanding of how e‑commerce fulfilment works.

What will you do?

• Support Account Managers in client management
• Act as the operational point of contact for assigned clientsProvide support to Customer Service when needed
• Prepare quotes and commercial proposals and follow them up
• Record and manage client agreements, rates, and SLAs
• Coordinate with Operations on planning, volumes, and performance
• Monitor KPIs such as OTIF, delivery reliability, and return flows
• Support QBR and MBR meetings (reports, analyses, presentations)
• Identify commercial opportunities and client needs

E‑commerce focus:

• You work with clients who have high order volumes and short lead times
• You develop an understanding of fulfilment, last‑mile delivery, and return logistics
• You contribute to performance reviews and improvement initiatives
• You switch quickly between client, operations, and systems

• 2–3 years of experience in sales, logistics, or customer service
• Affinity with logistics and e‑commerce
• Commercially minded but realistic
• Strong communication and relationship management skills
• Basic analytical skills; experience working with KPIs and reports
• Good command of Dutch and English; knowledge of French is a plus
• Eager to learn, ambitious, reliable, flexible, and proactive

• A challenging position with development opportunities
• The chance to grow with a rapidly expanding company
• Plenty of freedom to develop within your role and within the Paxon group
• A happy and supportive company culture
• Comprehensive “on-the-job” training
• Growth perspective: This role is a natural step towards becoming an Account Manager. You will develop towards: Independent account management, Commercial end-to-end responsibility and managing more complex e‑commerce clients
• A competitive salary, supplemented with extra-legal benefits (smartphone, hospitalization insurance, eco‑vouchers, and €9 electronic meal vouchers)
• A 39/37‑hour workweek with up to 12 paid ADV days per year

Ready to join the hive? 🐜
Do you want to make an impact in the fast-growing world of e‑commerce and genuinely help clients succeed? Then we look forward to receiving your application!

You can also apply by email at the following address: wendy.verheyen@activeants.be.