bpost last mile BeNe is organized according to the ‘product capability model’. In the commercial teams that are structured around products, MPO (Mail & Parcel Operations) is represented by members of the Product & Process teams. They act as the single point of contact for MPO towards the commercial organization.

The Senior Process Owner Mail will capture the operational needs related to product development within Mail, translate them into operational E2E process designs, and coordinate with the various process specialists from the different domains (Sorting, Fine-Meshed Distribution, Logistic Platform Distribution and Transport), both in terms of process design and implementation. Coordination with other MPO colleagues such as Network & Flow, as well as with IT and digitalization colleagues, is also part of the role.

The implementation of new customers and/or customer solutions within Mail, in collaboration with the domain teams and the COEs, also falls under the responsibilities.

Your tasks

• You conduct in-depth analyses of end-to-end processes within MPO, with attention to cost-benefit and market trends.
• You assess the impact and risks of process improvements in light of market and business evolution.
• You lead the implementation of improvement plans and coordinate the introduction of supporting processes and tools.
• You measure and monitor process quality to propose targeted optimizations.
• You identify and analyze risks that may affect the efficiency and reliability of processes.
• You act as an expert in strategic projects and ensure alignment with the broader organizational context.

With us, it’s not where you come from that matters, but where you want to go. What you bring is more important than your background. For this role, we are looking for someone with the following skills:

• At least 8 years of relevant experience and operational expertise in logistics.
• An analytical, process-oriented, and critical mindset.
• Extensive experience in change management, project management, and process analysis & mapping.
• Excellent stakeholder management and communication skills.
• Bilingual in Dutch and French, with a strong command of English.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners