What will you do?

Main tasks:

1. Process Design & Implementation:
- Lead the end-to-end design of the transport invoicing process, covering both customer billing and carrier/vendor invoicing.
- Map current-state processes, identify gaps, and define a harmonised future-state model across all regions and business lines.
- Develop clear process documentation including workflows, hand-offs, approval points, and control mechanisms.
- Align process design with contractual requirements, pricing models, and transport management system (TMS) capabilities.
- Coordinate with IT to configure system workflows and automation to support invoicing accuracy and speed.

2. Governance & Control:
– Establish an invoicing governance framework ensuring process compliance, data accuracy, and timely billing cycles.
- Define ownership, accountability, and escalation pathways for invoicing exceptions and disputes.
- Partner with Finance and Audit teams to embed control checks for revenue assurance and error prevention. - Ensure alignment with corporate financial policies and regulatory requirements.

3. Stakeholder Collaboration:
- Collaborate closely with Operations, Finance, Procurement, Commercial, Transport & Network teams to ensure the invoicing process meets operational and customer needs.
- Facilitate cross-functional workshops to validate process designs, identify improvement opportunities, and manage change impacts.
- Serve as a central point of coordination between business users and technical teams during process rollouts and system changes.

4. Systems & Data Integrations:
- Work with IT and Data teams to integrate invoicing processes with key systems such as TMS, ERP, and billing platforms.
- Define system requirements and oversee testing to ensure end-to-end data flow integrity from transport execution to invoice generation.
- Support the introduction of digital invoicing, automation tools, and data validation mechanisms to reduce manual handling and errors.

5. Continuous Improvement & Performance Tracking:
- Monitor invoicing accuracy, timeliness, and exception rates through established KPIs.
- Lead root cause analyses of billing disputes or delays and implement corrective actions.
- Benchmark invoicing performance against logistics industry best practices.
- Drive continuous process improvement and technology enhancements to optimise cycle times, accuracy, and cost efficiency.

6. Change Management & Communication:
- Develop communication and training materials to support adoption of the new invoicing process.
- Engage with stakeholders at all levels to ensure buy-in, clarity, and compliance with new ways of working;
Stakeholder management: identifying stakeholders and taking into account potential conflicts of interest.
- Report progress, risks, challenges and achievements to senior leadership and Executive Steering Committee.

7. Change management and realization of part of the Transport CoE strategic plan:
- Establishing synergies, cooperation between people from different departments and opposing interests
- Implementing changes
- Delivery and acceptance of the requested output of the project

Who are you?

• Masters Degree in Business Management or Supply Chain/Transportation equivalent

Required experience for the position:  

• 5-10 years of relevant experience

Language skills:

• Fluent in English, Dutch and French an advantage.

Technical knowledge required to perform the function:

• Expert knowledge of project management (PRINCE2, PMP, or Agile methodologies a benefit)
• Proven experience in project management or process improvement within transportation, logistics, or supply chain industries.
• Strong understanding of end-to-end invoicing or billing processes and their interfaces with transport operations and finance.
• Demonstrated ability to map, design, and optimise complex cross-functional processes.
• Expert knowledge of Process Management/Improvement (Lean, Six Sigma or continuous improvement methodologies an advantage).
• Proficiency in using and interpreting BI tools (e.g., Power BI, Tableau) and data systems integration.
• Strong stakeholder engagement and facilitation skills across different departments.
• Excellent analytical and problem-solving abilities; able to interpret data to identify process gaps.

Desirable:

• Experience in large-scale transformation or finance optimisation programes.
• Working knowledge of transport and logistics cost structures, tariffs, and service-level agreements.

What do we offer?