Support Engineer
Company Background
Landmark
Global is the international division of bpost, Belgium’s national postal
service. Bpost employs more than 20,000 people, handles 3.9 billion items per
year and delivers to more than five million addresses every day.
For nearly two
decades, Landmark Global has enabled our customers to expand globally. Our
business has grown from basic international mail and parcel delivery to full
service, end-to-end solutions. This includes proprietary technology and trade
consulting, which provides our clients the capability to sell to millions of
customers worldwide.
Our technology is web-based, scalable and
agile. Mercury, our proprietary web-based software, was developed in-house on
the foundations of our logistics expertise and client requests.
Summary
Our engineers are part of a growing team
supporting a commercial web-based application used around the world
facilitating shipping millions of packages a year. Our engineers work across our technology
stack and throughout the full software product lifecycle including architecture
and design, front and backend implementation and on-going support.
The support development
team is dedicated to maintaining our flagship web-based platform and supporting
its users. Team members will serve as
the first responders when issues are brought forward by our userbase. When not
directly engaged in user support, this team will focus on maintaining our large
number of shipping carrier integrations in addition to system-wide quality
assurance tasks such as writing tests, validating newly developed features, and
improving internal tooling.
Job Description
- Core responsibilities will include the following areas:
- Work within a small and dedicated team as a support engineer
- Provide assistance and solutions for support requests from end-users of our web-based SaaS platform in a timely manner
- Develop and maintain carrier integrations with 3rd party systems
- Write unit and integration tests in our testing framework (Jenkins, PHPUnit)
- Provide quality assurance for features being implemented by the Development team
- Additional duties, as assigned
Position Requirements
Requirements/Qualifications include:
- Bachelor’s degree in Computer Science or equivalent work experience
- 1+ years of professional experience as a Web Developer / Software Engineer
- Proficiency with web development in PHP (preferred) or similar scripting language (Ruby, Python, etc.)
- Experience with testing techniques, frameworks and tools is a plus
- Excels at independent problem solving, bug hunting, and root cause analysis
- Excellent communication skills, comfortable working directly with non-technical colleagues
- A strong work ethic and self-motivated, with a desire to contribute and always be improving
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