What will you do?

• Development and standardisation of revenue management frameworks, to enhance service offerings for clients.
• Integration of systems and data for accurate revenue capture,
• Implementation of performance metrics and continuous improvement initiative

Main Tasks:

1. Process Design & Implementation:
- Lead the end-to-end design of the revenue management process across transport functions to ensure timely and accurate revenue capture.
- Collaborate with Finance, Pricing, Performance management & Transport to align billing, accruals, and revenue recognition with accounting principles and internal policies.
- Define and document data flows between TMS (Transport Management System), ERP, and invoicing platforms to ensure financial accuracy and audit ability.
- Develop governance structures for revenue validation, exception handling, and adjustments.
- Identify and address revenue leakage risks through process audits, root cause analysis, and corrective actions.
- Drive automation initiatives to improve data accuracy, reduce manual interventions, and enhance financial reporting.
- Manage project timelines, deliverables, and stakeholder communications, ensuring effective cross-functional collaboration.
- Support KPI development related to revenue accuracy, recovery rate, and financial timeliness within the transport performance dashboard.

2. Key Deliverables:
– End-to-end Revenue Management Framework (process design, roles, and governance).
- System integration blueprint for accurate data flow between commercial, operational, and finance systems.
- Revenue leakage and correction process, with monitoring and reporting tools.
- Training and change management materials to support adoption across departments.
- KPI dashboard tracking revenue accuracy, recognition timeliness, and efficiency.

3. Stakeholder Collaboration:
- Collaborate closely with Operations, Finance, Procurement, Commercial, Transport & Network teams to ensure the invoicing process meets operational and customer needs.
- Facilitate cross-functional workshops to validate process designs, identify improvement opportunities, and manage change impacts.
- Serve as a central point of coordination between business users and technical teams during process roll-outs and system changes.

4. Success Measures:
- Reduction in revenue leakage and disputes.
- Improved accuracy and timeliness of revenue recognition.
- Increased transparency of revenue flows across transport and finance systems.
- Enhanced collaboration between operations, finance, and IT.
- Delivery of an automated and auditable revenue management process.

6. Change Management & Communication:
- Develop communication and training materials to help drive commercial revenue..
- Engage with stakeholders at all levels to ensure buy-in, clarity, and compliance with new ways of working;
Stakeholder management: identifying stakeholders and taking into account potential conflicts of interest.
- Report progress, risks, challenges and achievements to senior leadership and Executive Steering Committee.

7. Change management and realization of part of the Transport CoE strategic plan:
- Establishing synergies, cooperation between people from different departments and opposing interests
- Implementing changes
- Delivery and acceptance of the requested output of the project

Who are you?

• Masters Degree in Business Management or Supply Chain/Transportation equivalent

Required experience for the position:  

• 5-10 years of relevant experience

Language skills:

• Fluent in English, Dutch and French an advantage.

Technical knowledge required to perform the function:

• Expert knowledge of project management (PRINCE2, PMP, or Agile methodologies a benefit)
• Proven experience in project management or process improvement within transportation, logistics, or supply chain industries.
• Strong understanding of end-to-end invoicing or billing processes and their interfaces with transport operations and finance.
• Demonstrated ability to map, design, and optimise complex cross-functional processes.
• Expert knowledge of Process Management/Improvement (Lean, Six Sigma or continuous improvement methodologies an advantage).
• Proficiency in using and interpreting BI tools (e.g., Power BI, Tableau) and data systems integration.
• Strong stakeholder engagement and facilitation skills across different departments.
• Excellent analytical and problem-solving abilities; able to interpret data to identify process gaps.

Desirable:

1. Experience in large-scale transformation or finance optimisation programs.
2. Working knowledge of transport and logistics cost structures, tariffs, and service-level agreements.

What do we offer?