Back to job listService Account Manager
Province Flemish Brabant
Region Flemish Brabant
Permanent Contract
1 open positionProvince Flemish BrabantMachelenPermanent Contract3-5 years of experience1 open positionAbout Landmark Global
Landmark Global, part of bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions.
At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team.
What will you do?
You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results.
What You’ll Do
· Be the primary point of contact for a portfolio of international customers (remote & on-site)
· Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs)
· Proactively identify and resolve structural issues (IT, invoicing, operational performance)
· Drive continuous improvement initiatives to enhance efficiency and service quality
· Support Customer Service teams with complex or escalated cases
· Translate customer feedback into actionable improvements and ensure follow-through
· Identify opportunities to increase customer satisfaction and retention
· Collaborate closely with Operations, Customer Service, and other internal stakeholders
Who are you?
· At least 3 years of experience in a customer-facing or service-oriented role
· Experience in e-commerce, logistics, or a complex operational environment is a strong plus
· Fluent in English and either Dutch or French (trilingual is an advantage)
· Strong communication and stakeholder management skills
· Commercially aware, with a customer-first mindset
· Analytical and solution-oriented, with a drive for continuous improvement
· Well-organized, detail-oriented, and able to manage multiple priorities
· Comfortable with Microsoft Office (Excel, PowerPoint) and CRM systems (Microsoft Dynamics is a plus)
· Valid driver’s license (Category B)
Why Join Us?
· Be part of a growing international organization at the heart of e-commerce logistics
· Work in a dynamic, cross-border environment with diverse stakeholders
· Have a direct impact on customer experience and operational excellence
· Opportunities for professional growth and development within bnode
· A role with autonomy, responsibility, and visibility
What do we offer?
Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:
- Meal vouchers of €8 per working day
- Hospitalization-, group- and disability insurances
- A phone subscription, including 25GB data
- A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
- Possibility to enter the Federal Mobility plan
- Work/life balance, thanks to flexible working hours and the possibility to work from home
- 20 days of statutory leave and 7 additional extralegal days off
- An end-of-year and performance-based bonus and double holiday pay
- Many benefits from more than 100 bpost-partners
