As a Customer Onboarding Manager, you’ll lead the charge in welcoming new clients and ensuring a seamless transition from deal closure to day-to-day operations. Your mission: deliver a smooth, efficient, and customer-first onboarding experience by coordinating across teams and continually improving processes.

🔑 Key Responsibilities:

•  Own the end-to-end onboarding process post-deal closure
• Align final client requirements and follow through on all operational setup steps
• Collaborate with internal stakeholders (Sales, Operations, Invoicing, IT)
• Oversee multiple onboarding projects at once
• Drive structural improvements and process innovation
• Act as the key liaison between the client and internal teams
• Support commercial teams with onboarding expertise
• Monitor progress and provide regular updates and insights

🎓 Requirements:

•  Bachelor’s degree (or equivalent experience) in business or analytical field
• 3+ years of experience in a B2B environment, project management, or similar role
• Fluent in English, plus Dutch or French (additional EU languages are a bonus)
• Strong communicator, team-oriented, and thrives under pressure
• Exceptional organizational and multitasking abilities
• Customer-centric with commercial and analytical acumen

🛠 Tech & Tools:

• Advanced Excel and Microsoft Office skills
• Experience with CRM tools (e.g., Microsoft Dynamics)
• Familiarity with shipment management platforms
• Bonus: experience with reporting tools like Power BI and process improvement methods

If you're a hands-on problem solver with a passion for client success and cross-functional collaboration, we’d love to hear from you.

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