Customer Onboarding Manager

Customer Onboarding Manager

Region Flemish Brabant
Permanent Contract
1 open position
Region Flemish BrabantPermanent Contract5+ years of experience1 open position

As a Customer Onboarding Manager, you’ll lead the charge in welcoming new clients and ensuring a seamless transition from deal closure to day-to-day operations. Your mission: deliver a smooth, efficient, and customer-first onboarding experience by coordinating across teams and continually improving processes.

🔑 Key Responsibilities:

  •  Own the end-to-end onboarding process post-deal closure
  • Align final client requirements and follow through on all operational setup steps
  • Collaborate with internal stakeholders (Sales, Operations, Invoicing, IT)
  • Oversee multiple onboarding projects at once
  • Drive structural improvements and process innovation
  • Act as the key liaison between the client and internal teams
  • Support commercial teams with onboarding expertise
  • Monitor progress and provide regular updates and insights

🎓 Requirements:

  •  Bachelor’s degree (or equivalent experience) in business or analytical field
  • 3+ years of experience in a B2B environment, project management, or similar role
  • Fluent in English, plus Dutch or French (additional EU languages are a bonus)
  • Strong communicator, team-oriented, and thrives under pressure
  • Exceptional organizational and multitasking abilities
  • Customer-centric with commercial and analytical acumen

🛠 Tech & Tools:

  • Advanced Excel and Microsoft Office skills
  • Experience with CRM tools (e.g., Microsoft Dynamics)
  • Familiarity with shipment management platforms
  • Bonus: experience with reporting tools like Power BI and process improvement methods

If you're a hands-on problem solver with a passion for client success and cross-functional collaboration, we’d love to hear from you.

#LI-AC1 #LI-Hybrid #landmarkglobal #bpostgroup #customeronboardingmanager

Why choose bpost?

This is how we make sure that you are happy to come to work with us every day:

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An interesting package

With a fair salary, of course. Topped off with interesting extra fringe benefits, such as meal vouchers, extra holidays and additional allowances.

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Work life balance

Your well-being is our priority, so your job should fit into your life: with a job close to home, or a flexible office job. 

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Job security and growth opportunities

With over 500 different jobs, we gladly offer you growth opportunities. This way, you are assured of your job, and your future.

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Equal opportunities for everyone

bpost is diverse, and we are proud of that. It is our strength together with our respect and trust for each other.

I don’t know any other company that lives its values so consistently: bpost genuinely wants to do good — for people, the environment, society, and employment. At the same time, it’s both a Belgian and an international company, active in many fields. Here, people can learn an incredible amount and truly discover what they love to do!

Wim Vermeiren

Head of Transformation Office bpost

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Wim