1. Analyze and map existing processes, ensure the resolution of process-related issues, and implement associated corrective actions

• Analyze and document the current Business As-Is processes.
• Define process start and end points, identify gaps, and determine potential improvements.
• Describe process steps, lead times, and RACI (Responsible, Accountable, Consulted, Informed) matrices.
• Monitor or coordinate the monitoring of process performance indicators.

2. Support Process Owners in identifying improvement opportunities and propose associated preventive actions

• Support process audits by providing input, expertise, and collaboration when required.
• Gather and analyze information required by Process Owners to optimize processes (KPIs, SLAs, process failures, etc.).
• Define, monitor, and report process performance indicators to the Process Owner.

3. Contribute to the development and implementation of one or more processes within the same functional domain

• Contribute to the drafting of implementation plans.
• Collaborate in defining new functionalities related to process changes (e.g., process automation or partial process automation).
• Assist the Process Owner in managing the implementation of the necessary ICT tools to support these processes (e.g., developing and executing test scripts for complex processes).

4. Risk Assessment and Implementation of Actions

• Identify and document risks and their potential impacts in order to define and implement the appropriate mitigation actions.
• Provide support in the operational management of processes and the resolution of related issues.

5. Participate in maintaining and updating the documentation repository (technical files, reports, procedure documentation, etc.) and support the communication and dissemination of documentation and information required for the optimal application of processes

• Bachelor's or Master's degree
• Minimum of 3 years of relevant experience
• Solid knowledge of the second national language 
• Strong expertise in process analysis, process mapping, process reengineering, and process documentation
• In-depth knowledge of business data
• Advanced proficiency in IT and office software tools

Specifically for the ICT Process Analyst role:

• Solid knowledge of ITIL and/or PRINCE II processes and methodologies
• Strong understanding of IT processes and IT environments

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day 
• Hospitalization-, group- and disability insurances 
• Work/life balance, thanks to flexible working hour
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners