• You play a central role in optimizing the overall architecture and development processes, with the aim of ensuring the coherence, performance, and reliability of systems and applications.
• As a true expert in your field, you are a key point of contact in the collaboration with other bpost entities, using your expertise to further develop practices and solutions.
• You also provide support for the installation of new software and hardware, including operating systems and applications.
• Provide complex high level functional and technical support, troubleshooting and diagnosing complex hardware and software problems on desktops, laptops, thin clients, virtual desktops and mini-PC’s
• Support the installation of new software and hardware, including operating systems and applications
• Improve, support and report on Windows patch management
• Create and maintain operational documentation, user guides, and support materials
• Perform user account and O365 third line management
• Create, maintain and update bpost' future desktop strategy
• Resolve complex end user request and incidents in accordance with the SLA guidelines
• Support the desktop engineer through coaching, reviews, and knowledge transfer.
• Ensure compliance with cybersecurity policies and controls, detect for new potential threats, and security gaps
• Automate administration and operational tasks
• Translate architectural blueprints and strategic decisions into executable solutions within the operational infrastructure
• Create, update, and monitor conditional access policies
• Administration and configuration of: Exchange Online, SharePoint online, OneDrive for business, Microsoft Teams, etc
• Works effectively with infrastructure, security, networking, and helpdesk teams

• Understanding of Windows operating systems
• Excellent problem-solving skills
• Proven experience with Active Directory, GPO's, Intune, SCCM, Windows patching
• Knowledge to create, migrate and configure Intune system policies
• Knowledge in kiosk mode creation
• Windows autopilot deployments
• Knowledge in Azure authentication (including MFA and Windows Hello), compliance, defender, other O365 products.
• Experience conducting desktop lifecycle management and user migration projects
• Ability to interpret logs and telemetry data from Windows Event Viewer, O365 audit logs, etc.
• Experience working with ITSM tools
• Experience with co-management (SCCM + Intune)
• Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR)
• Conditional Access Policies
• Deep knowledge of Microsoft 365 administration portals
• Integration experience with Azure AD and Entra ID (Identity Governance)
• Root cause analyses, not just fix symptoms but uncover systemic issues
• Strong customer service orientation
• Collaboration skills within a team environment
• Maintains professionalism under pressure during major outages or escalations
• You understand the impact of desktop and O365 changes on end-user productivity
• Willingness to learn and adopt new technologies
• Strong verbal and written communication skills and able to explain complex technical issues to non-technical stakeholders
• Comfortable interacting with end-users, business leaders, and IT leadership
• End user communication is part of the job so knowledge of the Dutch and or French language is keen.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 bpost-partners