ICT Expert M365

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our employees at the heart of our organization, we don’t believe in jobs, we believe in careers. We're now looking for a ICT Expert M365 who will help us connect people and society.

Your mission:

You play a central role in optimizing the overall architecture and development processes, with the aim of ensuring the coherence, performance, and reliability of systems and applications.
As a true expert in your field, you are a key point of contact in the collaboration with other bpost entities, using your expertise to further develop practices and solutions.
You also provide support for the installation of new software and hardware, including operating systems and applications.

·        Provide complex high level functional and technical support, troubleshooting and diagnosing complex hardware and software problems on desktops, laptops, thin clients, virtual desktops and mini-PC’s

·        Support the installation of new software and hardware, including operating systems and applications

·        Improve, support and report on Windows patch management

·        Create and maintain operational documentation, user guides, and support materials

·        Perform user account and O365 third line management

·        Create, maintain and update bpost' future desktop strategy

·        Resolve complex end user request and incidents in accordance with the SLA guidelines

·        Support the desktop engineer through coaching, reviews, and knowledge transfer.

·        Ensure compliance with cybersecurity policies and controls, detect for new potential threats, and security gaps

·        Automate administration and operational tasks

·        Translate architectural blueprints and strategic decisions into executable solutions within the operational infrastructure

·        Create, update, and monitor conditional access policies

·        Administration and configuration of: Exchange Online, SharePoint online, OneDrive for business, Microsoft Teams, etc

·        Works effectively with infrastructure, security, networking, and helpdesk teams

Your profile:

At bpost, it’s not about where you come from, but where you want to go. What you bring to the table matters more than your background. For this job, we are looking for someone with the following skills:

·        Understanding of Windows operating systems

·        Excellent problem-solving skills

·        proven experience with Active Directory, GPO's, Intune, SCCM, Windows patching

·        Knowledge to create, migrate and configure Intune system policies

·        Knowledge in kiosk mode creation

·        Windows autopilot deployments

·        Knowledge in Azure authentication (including MFA and Windows Hello), compliance, defender, other O365 products.

·        Experience conducting desktop lifecycle management and user migration projects

·        Ability to interpret logs and telemetry data from Windows Event Viewer, O365 audit logs, etc.

·        Experience working with ITSM tools

·        Experience with co-management (SCCM + Intune)

·        Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR)

·        Conditional Access Policies

·        Deep knowledge of Microsoft 365 administration portals

·        Integration experience with Azure AD and Entra ID (Identity Governance)

·        Root cause analyses, not just fix symptoms but uncover systemic issues

·        Strong customer service orientation

·        Collaboration skills within a team environment

·        Maintains professionalism under pressure during major outages or escalations

·        You understand the impact of desktop and O365 changes on end-user productivity

·        Willingness to learn and adopt new technologies

·        Strong verbal and written communication skills and able to explain complex technical issues to non-technical stakeholders

·        Comfortable interacting with end-users, business leaders, and IT leadership

·        End user communication is part of the job so knowledge of the Dutch and or French language is keen.

Our offer:

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• A phone subscription, including 25GB data
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
• Possibility to enter the Federal Mobility plan
• Work/life balance, thanks to flexible working hours and the possibility to work from home
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners

About bpost

bpost is Belgium’s leading postal operator and as a part of bpostgroup we are evolving to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We believe in fostering a culture that supports diversity, inclusion, and career growth—ensuring that every team member has the opportunity to thrive and succeed.

Find out more about bpost and bpostgroup

#LI-BP6

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More info?

Feel free to reach out to Cheima HAMDI.

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