Transport CoE Project Manager – Performance Management & KPI Reporting

Transport CoE Project Manager – Performance Management & KPI Reporting

Region Flemish Brabant
Permanent Contract
1 open position
Region Flemish BrabantPermanent Contract5+ years of experience1 open position

What will you do?

Working within the Transport Centre of Excellence Department, one of the Key Transformation Teams at bpostgroup. To lead a cross-functional capability team responsible for designing, developing, and embedding a robust performance management framework across the group. The role will establish standardised Key Performance Indicators (KPIs) that align strategic transportation objectives with operational execution, enabling transparent performance tracking, accountability, and continuous improvement across all business units.
 
This role will manage the end-to-end project lifecycle—from design and stakeholder alignment through to implementation, change adoption, and ongoing improvement. And ensures that strategic goals—such as network efficiency, service quality, cost optimisation, and sustainability—are translated into measurable operational outcomes across line-haul, first-mile, and final-mile operations. 

Main Tasks:

1. Leadership & Project Management:
- Lead the capability team to deliver a group-wide performance management and KPI framework on time, within scope, and to agreed standards.
- Define project milestones, timelines, and deliverables, ensuring alignment with executive sponsors and key stakeholders.
- Facilitate cross-functional collaboration between Finance, Performance Mgt, Transport & Network, Reporting (Data), Procurement and Technology to ensure end-to-end alignment.

2. Framework Design & Development:
- Preparation of milestone plans and timing for the different phases of the project – adapt where necessary
- Develop a clear performance management operating model that links Transport CoE strategy to measurable outcomes.
- Establish a structured hierarchy of KPIs (Group → Regional → Local).
- Define performance measurement methodologies, data sources, and reporting standards.
- Ensure KPI's are SMART (Specific, Measurable, Achievable, Relevant, Time-bound) and reflective of both leading and lagging indicators.

3. Governance & Standardisation:
- Create a governance structure to maintain KPI consistency and data integrity across all entities.
- Document definitions, calculation methodologies, and ownership for each KPI.
- Lead workshops and working groups to validate KPI relevance and alignment.

4. Systems & Reporting Integrations:
- Collaborate with IT/Data teams to integrate KPI reporting into existing business intelligence systems or dashboards.
- Support the design of user-friendly reporting tools for leadership visibility and operational monitoring.
- Champion the adoption of digital tools to enhance data transparency and decision-making.

5. Change Management & Capability Building:
- Engage stakeholders at all levels to drive adoption and behavioural change around performance management.
- Develop training materials, communication plans, and guidance to embed a performance-driven culture.
- Mentor team members and business leaders on interpreting KPIs and using insights for continuous improvement. 

6. Continuous Improvement:
- Monitor framework effectiveness and propose refinements based on feedback and evolving business needs.
- Benchmark performance management practices against industry standards.
- Report progress, challenges, and successes to the Executive Steering Committee.
- Stakeholder management: identifying stakeholders and taking into account potential conflicts of interest

7. Change management and realization of part of the Transport CoE strategic plan:
- Establishing synergies, cooperation between people from different departments and opposing interests
- Implementing changes
- Delivery and acceptance of the requested output of the project

Who are you?

Education:
  • Masters Degree in Business Management or Supply Chain/Transportation equivalent

Required experience for the position:  

  • 6-10 years of relevant experience

Language skills:

  • Fluent in English, Dutch and French an advantage.

Technical knowledge required to perform the function:

  • Expert knowledge of project management (PRINCE2, PMP, or Agile methodologies a benefit)
  • Good knowledge of Business Objects
  • Very good knowledge of Transportation and/or Supply Chain
  • Expert knowledge of Process Management/Improvement (Lean, Six Sigma or continuous improvement methodologies an advantage).
  • Proficiency in using and interpreting BI tools (e.g., Power BI, Tableau) and data systems integration. 

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

  • Meal vouchers of €8 per working day 
  • Hospitalization-, group- and disability insurances 
  • A phone subscription, including 25GB data 
  • A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
  • Possibility to enter the Federal Mobility plan 
  • Work/life balance, thanks to flexible working hours and the possibility to work from home  
  • 20 days of statutory leave and 7 additional extralegal days off  
  • An end-of-year and performance-based bonus and double holiday pay  
  • Many benefits from more than 100 bpost-partners 
#bpost #bpostgroup #LI-AC1 #LI-Hybrid

Why choose bpost?

This is how we make sure that you are happy to come to work with us every day:

euro
An interesting package

With a fair salary, of course. Topped off with interesting extra fringe benefits, such as meal vouchers, extra holidays and additional allowances.

cardiology
Work life balance

Your well-being is our priority, so your job should fit into your life: with a job close to home, or a flexible office job. 

school
Job security and growth opportunities

With over 500 different jobs, we gladly offer you growth opportunities. This way, you are assured of your job, and your future.

customer loyality
Equal opportunities for everyone

bpost is diverse, and we are proud of that. It is our strength together with our respect and trust for each other.

At bpost, we really have the ambition to help people grow. You can feel the human values, without losing touch with reality. I also notice this pragmatism, with a human touch, in my colleagues; each and every one of them is capable and exceptionally professional. Besides technical knowledge, mutual support is the key word across all departments.

Elodie

Product Owner

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Elodie