Learning & Development Support Officer

Your role

Your responsibilities

Supporting Assess & Develop processes and tools

• Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools.
• Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS).
• Provide first-line support to users via shared mailboxes, email and telephone.
• Participate in testing, validation and deployment of system updates and enhancements.
• Contribute to the creation, maintenance and optimization of process documentation and user guides.

Supporting learning journeys

• Provide operational and administrative support for learning programs and development initiatives.
• Collaborate with a variety of internal and external stakeholders to organize learning activities.
• Develop and communicate training schedules to the relevant parties.
• Ensure accurate updates in the systems and follow up on planning changes.

Reporting and continuous improvement

• Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking.
• Participate in testing and validating new reports and dashboards.
• Document existing processes and perform quality checks on Assess & Develop activities.
• Proactively identify and suggest improvements to processes and ways of working.
• Contribute to specific HR projects.

Administrative and logistical support

• Support the organization of training sessions, webinars and information sessions, including room bookings, Teams setup and attendance follow-up.
• Perform administrative tasks required for the smooth functioning of the department, including purchase order follow-up and ADI-related processes.

Education and experience

• Bachelor’s degree or equivalent through experience.
• Ideally at least 2 years of experience in an administrative support, HR, Learning & Development or internal services environment.

Skills and competencies

• Strong interest in Learning & Development and employee growth.
• Comfortable working with digital tools and eager to learn new systems.
• Enjoy working with a diverse range of stakeholders in a collaborative environment.
• Well organized, detail-oriented and able to manage multiple priorities.
• Customer-focused with a strong service mindset.
• Proactive and continuously looking for ways to improve processes and services.

Language skills

• Excellent command of both French and Dutch, spoken and written.
• Able to support users and collaborate effectively with stakeholders in both national languages.
• Working knowledge of English, allowing you to understand documentation, use international tools and participate in basic professional exchanges.

Technical skills

• Strong knowledge of Microsoft Office and standard business applications.
• Interest in digital Learning & Development, Talent Management and HR tools.
• Experience with a Learning Management System (LMS) or other HR applications is a plus.
• Basic knowledge of Teams and webinar organization.
• Interest in process management and continuous improvement.