Interaction Coach

De werelden van bpost

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Interaction Coach

Regio : Henegouwen

The purpose 

bpost is always on the move. For our people, we create an environment with challenging projects and inspiring collaborations, with interesting job opportunities and training programs for everyone. 

In a changing postal market, bpost is undertaking its own transformation. The interaction coach assists middle and front-line managers to implement these changes effectively. The programme helps them to improve their communication skills, dialogue, and interaction, and in this context we are looking for an Expert in communication, coaching and change management. 

The interaction coach will have a special focus on Distribution South (central region following mail centers: Ath, Tournai, Mouscron, Mons, Charleroi, Fleurus, Dinant, La Louvière, Philippeville, Beaumont). 

Your mission 

The main purpose of this coaching program is to strengthen staff confidence and to sustain commitment. At the end of your assignment, these managers will be able to carry out their communication and interaction activities autonomously. 

As an Interaction Coach, you accompany (first-line) managers in individual or group sessions with the aim of strengthening their skills in their moments of interaction and communication. 

  • You plan and organise group coaching sessions, for topics defined and prepared for first-line managers (e.g. giving difficult feedback, communicating with the team, having a conversation after a long absence, having an evaluation interview...) and for middle managers (e.g. preparing and coaching during their communication journey). 

  • You plan and carry out individual coaching sessions (specific course per people of first-line manager). 

  • You evaluate and follow up each coaching path, concretely by establishing a starting balance, a concrete coaching path, individual follow-up and continuous feedback. 

  • You supervise change projects on the field. 

  • You report regularly to check the relevance and performance of the programme. 

Your profile 

You combine a previous experience in coaching preferably in the operations/production with strong interpersonal skills and an inquisitive mindset. 

  • A Master's degree is nice to have but the most important asset is your proven experience in coaching; 

  • You have at least 7 years of relevant experience in coaching and you master coaching and tutoring techniques (individual and group coaching); 

  • You have a thorough knowledge of communication, interaction and motivation techniques; 

  • Change management has no secrets for you and you know the principles and techniques to implement those changes; 

  • You are a driven individual and have demonstrated in previous experiences to take ownership and build autonomy within your domain, while at the same time integrating well within the team to jointly build the full picture. 

  • You should be flexible to coach regularly early in the morning or sometimes at the end of the day (collect Activities); 

  • You are flexible to move around in the different mail centers; 

  • A knowledge of Dutch would be an asset. 

Why bpost? 

Like many other companies, we offer, in addition to a monthly salary, a wide range of benefits, including meal vouchers, hospitalization insurance, group insurance, disability insurance, a bonus, a car, 20 days' leave and 7 additional statutory leave days, an end-of-year bonus, double holiday pay and many benefits for more than 100 bpost partners. 

This is where we really stand out: 

  • Decisions are taken here in Belgium. At the same time, you are part of an international story, thanks to our many activities in Europe, US and Asia. 

  • You will find yourself in a company in a state of flux. Admittedly, this creates some complexity, but above all a lot of challenges and innovative projects. 

  • The atmosphere, the collegiality and the friendly bpost culture is unique. 

As an international service provider of parcel and e-commerce logistics, we create real connections between millions of people, businesses and communities. Our team of over 34,000 employees is our greatest asset in this story. Thanks to them, we continue to play a key role in our rapidly changing society. 

De volgende stappen

De volgende stappen

Je solliciteert
Je leert bpost kennen dankzij jouw recruiter
Je ontdekt de job en het team via jouw manager
Je gaat aan de slag!

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