For our brand new e-commerce platform elkezaakonline.be / touslesmagasinsenligne.be, we are currently recruiting a specialist in e-commerce that will support our SME customers to grow in their e-commerce activities.
The webshop expert is responsible for informing SME customers by promoting our e-commerce platform and thus offering them the service they need to boost their online sales.
We are seeking a professional, energetic customer facing e-commerce specialist to improve bposts presence in the e-commerce market. You create a smooth onboarding process for our new e-commerce platform, advise on consumer-facing content, perform analysis and generate actionable reporting towards the project team. You also are the go-to person for questions about packaging, logistics and fulfillment.
You don't take our customers by the hand, but transform them with your e-commerce knowledge so they can successfully start and grow their online business. It is your job to help and inform customers so they make the right decisions and actions themselves.
As a customer success e-commerce expert at bpost, you are consultant for the SME’s that use our new webshop platform. You answer questions, mostly via phone, video conference or e-mail (and potentially in person), about various topics such as the Shopitag webshop platform, what a converting webshop needs to look like, traffic generation towards their webshop with digital marketing, packaging, shipments and overall questions our customers can encounter during the process of starting an online business. You ensure that our customers get support in a professional way and you will come up with solutions where necessary to make improvements.
Our perfect match
- Hands-on experience & knowledge of e-commerce in the SME market is a must
- Helping small businesses to grow is totally your thing and you are a good listener
- You have the ability to share your expertise in simple and understandable language
- You have knowledge of digital marketing channels like Google, facebook and Instagram
- You want to grow along with bpost
- You have a no-nonsense approach and are not afraid to act proactively
- You are a true team player, but would like to work independently
- You have a perfect knowledge of Dutch and English, and a very good knowledge of French
- Preferably you created and managed at least one webshop
Like many other companies, we offer a nice package of benefits in addition to a monthly salary, including meal vouchers, hospitalisation insurance, group insurance, disability insurance, a bonus, a company car, 20 days' leave and 7 extra statutory leave days, an end-of-year bonus, double holiday pay, a lump-sum reimbursement of expenses and many benefits for more than 100 bpost partners.
Next to Belgium’s leading postal operator, bpost is of course also an important parcel and e-commerce logistics provider in Europe, North-America and Asia. We deliver mail and parcels to millions of doorsteps and provide logistic services to businesses and consumers.
Is the vacancy above something for you? Then you're definitely someone who cares, who dares and who likes to work together. Because at bpost Parcels & Logistics…
…we care. bpost has always acted as a kind of link between people, societies and companies. Due to digitization, there is less contact between people, but our connecting and ubiquitous role has never been stronger. In addition to the important social services bpost provides, we are also one of the largest employers of short-schooled employees, offering them the opportunity to graduate from secondary school.You’ll have an impact on society and everyone in it.
…we dare. In an economy that forces us to evolve at lighting speed, we think and act fast. We work on short-term projects, since we don't know what tomorrow will bring. We're decision-makers. We’re flexible. We think internationally (while our heart is in Belgium). And we work faster and more efficiently every day through robotization and automation. Because you’ll be working for the growth engine of the group.
…we work together. All the above with the realization that we're not alone. With over 34,000 employees in Belgium and across the globe, you will work in an environment that is driven by people. And our chain is only as strong as its weakest link (yes, cliche buster). That’s why we are permanently connected to the business and the teams on the ground. The human dimension is of great importance within our company, at all levels. We invest in machines, but we are built on people. They are the strength of our business.