Commercial Assistant

Commercial Assistant

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Commercial Assistant - Oostende

Location : West Flanders

Intro

Your day as a commercial assistant at the counter at bpost never looks the same. One minute you're taking delivery of a parcel for return, the next you're helping a customer with a registered letter, and the next you're opening a new account at bpost bank. What is the same every day, however, are the social contacts and the friendly atmosphere among colleagues.

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Tasks & Responsibilities

  • You log every phone call in our contact management system.
  • You ensure that data is correctly logged at all times.
  • If a customer needs documents, brochures or information, you make sure the customer receives them.
  • You keep your knowledge up to date by following training or studying on your own.
  • You pass on valuable input to your team leader that can help improve service.
  • You always prioritise our strict confidentiality and fraud-fighting rules.
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Profile

  • You have a secondary school diploma.
  • You have at least six months’ experience in an equivalent position.
  • You can handle customer and call processes.
  • You have good knowledge of Dutch and basic knowledge of French.
  • You can use Microsoft Office and other relevant applications.
  • You are focused on customers and results, and you are good at dealing with stress.
  • You are a team player, sociable with good listening skills.
  • You always look at things with an analytical mind.
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Our offer

  • At bpost you make the difference by being a good listener and having a customer-first mindset.
  • In a dynamic working environment like our call center, your drive and desire to do more for your customers every day are key.
  • Your daily efforts are rewarded with much more than a competitive salary package, including numerous fringe benefits.
  • Are you interested in concrete career opportunities and stimulating trainings? This is the job for you.
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The next steps

The next steps

1
You apply for the job
2
You have a contact with our recruitment partner
3
You find out if the function is made for you
4
You start working!
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