Service Manager Parcels NL-BE
bpost is always on the move. For the people of bpost, we create an environment with challenging projects, inspiring collaborations and the newest technologies, including interesting job opportunities and training for every employee.
Parcel delivery is a key growth driver for bpost. In this context, we are looking for a Service manager for our first mile activities between the Netherlands and Belgium.
As a Service manager first mile, your mission is to ensure that the operational set-up of big ecommerce players is correctly implemented and executed in order to deliver the best quality possible to customers. A service manager is the crucial link between bpost operations and our customers : translating our operations complexities to our customers and defining innovative operational solutions compatible to both parties.
About the job
As a service manager, you will be creator and owner of the improved first mile solutions that bpost offers to customers that need transport from the Netherlands to Belgium. This includes:
· Process definition and implementation for first mile parcel transport from the Netherlands to Belgium
· Initiating and managing services such as
o opening existing hubs from our subsidiaries for Belgian customers
o creating a collect service
o development of a drop-off solution
· Arranging transports for these volumes, including subcontractor selection and contract negotiation
· Day-to-day follow-up of operational activities
· Stakeholder management, both internal as external
· You have a master’s degree and relevant experience in logistic project management.
· You have a good knowledge of Dutch and English.
· You have an entrepreneurial spirit and you are a real problem solver.
· You have a strong sense of responsibility and excellent organizational skills
· You are good at managing stakeholders, you are assertive, customer-oriented and you have team spirit.
Like many other companies, we offer a nice package of benefits in addition to a monthly salary, including meal vouchers, hospitalisation insurance, group insurance, disability insurance, a bonus, 20 days' leave and 7 extra statutory leave days, an end-of-year bonus, double holiday pay, a lump-sum reimbursement of expenses and many benefits for more than 100 bpost partners.
Next to Belgium’s leading postal operator, bpost is of course also an important parcel and e-commerce logistics provider in Europe, North-America and Asia. We deliver mail and parcels to millions of doorsteps and provide logistic services to businesses and consumers.
Is the vacancy above something for you? Then you're definitely someone who cares, who dares and who likes to work together. Because at bpost Parcels & Logistics…
…we care. bpost has always acted as a kind of link between people, societies and companies. Due to digitization, there is less contact between people, but our connecting and ubiquitous role has never been stronger. In addition to the important social services bpost provides, we are also one of the largest employers of short-schooled employees, offering them the opportunity to graduate from secondary school. You’ll have an impact on society and everyone in it.
…we dare. In an economy that forces us to evolve at lighting speed, we think and act fast. We work on short-term projects, since we don't know what tomorrow will bring. We're decision-makers. We’re flexible. We think internationally (while our heart is in Belgium). And we work faster and more efficiently every day through robotization and automation. Because you’ll be working for the growth engine of the group.
…we work together. All the above with the realization that we're not alone. With over 34,000 employees in Belgium and across the globe, you will work in an environment that is driven by people. And our chain is only as strong as its weakest link (yes, cliche buster). That’s why we are permanently connected to the business and the teams on the ground. The human dimension is of great importance within our company, at all levels. We invest in machines, but we are built on people. They are the strength of our business.