Commercial Assistant - Mechelen

Location : Antwerp

Intro

Your day as a commercial assistant at the counter at bpost never looks the same. One minute you're taking delivery of a parcel for return, the next you're helping a customer with a registered letter, and the next you're opening a new account at bpost bank. What is the same every day, however, are the social contacts and the friendly atmosphere among colleagues.

Read more Read less

Tasks & Responsibilities

You log every phone call in our contact management system.
You ensure that data is correctly logged at all times.
If a customer needs documents, brochures or information, you make sure the customer receives them.
You keep your knowledge up to date by following training or studying on your own.
You pass on valuable input to your team leader that can help improve service.
You always prioritise our strict confidentiality and fraud-fighting rules.

Read more Read less

Profile

You have a secondary school diploma.
You have at least six months’ experience in an equivalent position.
You can handle customer and call processes.
You have good knowledge of Dutch and basic knowledge of French.
You can use Microsoft Office and other relevant applications.
You are focused on customers and results, and you are good at dealing with stress.
You are a team player, sociable with good listening skills.
You always look at things with an analytical mind.

Read more Read less

Our offer

At bpost you make the difference by being a good listener and having a customer-first mindset.
In a dynamic working environment like our call center, your drive and desire to do more for your customers every day are key.
Your daily efforts are rewarded with much more than a competitive salary package, including numerous fringe benefits.
Are you interested in concrete career opportunities and stimulating trainings? This is the job for you.